Accounts & online services

Signing in, recovering accounts and fixing errors in email, messaging, social media, app stores and online payments.

Sign-in & account recoverysoonForgotten passwords, two-step verification codes that do not arrive, locked and hacked accounts, and how to recover them through official channels.
Email1 guideGmail, Outlook.com and other email services: messages not arriving, sending errors and mail app setup.
Messaging & social appssoonWhatsApp, Telegram, Discord, Instagram, Facebook and other apps: sign-in, notifications, media and connection errors.
Payments & subscriptionssoonDeclined payments in app stores and online services, subscriptions that will not renew or cancel, and refunds through official channels.

Recently published in Accounts & online services

Outlook on the web error 500 ("Something went wrong"): how to fix it"Outlook error 500" is the generic HTTP 500 Internal Server Error that Outlook on the web shows, usually with "Something went wrong". It can come from a Microsoft service incident, a mailbox or licence problem, or a damaged browser session. Try a private window first, then check service health, then have an admin check the licence and whether Outlook on the web is enabled.500ErrorUnexpectedFailureEmailOctober 24, 2026